FREQUENTLY ASKED QUESTIONS
Thank you for your interest in the Housekeeping Network! Below are some of the most frequently asked questions about our agency. If you do not see the answer to your question, please feel free to email or call us. We are happy to answer any questions you may have!
Question: Why should I use the Housekeeping Network rather than another agency?
Answer: You are busy WE CAN HELP! Your life is full, overflowing, perhaps. We understand, our life is too. However, the right housekeeping agency can free up your time and make your life flow more smoothly. Which is exactly what we would like to do for you!
Question: Why should I choose the Housekeeping Network?
Answer: We provide quality and professional service. Trusted, personalized, and efficient, you can trust our housekeeping agency to provide you with the service your home needs. Our goal is to tailor your cleaning service around your particular needs: we do not take the “one size fits all” approach. So let us know what you want by requesting an estimate, emailing us, or giving us a call.
Question: How many years of experience?
Answer: We have 50+ YEARS OF EXPERIENCE! We are an established housekeeping agency serving Mecklenburg County and surrounding areas. We are committed to keeping our clients happy and their homes clean.
Question: What day and time can someone come to clean my home?
Answer: Housekeeping Network can be at your home the same day or you can schedule a cleaning for a future date. We are available when you need us! Most client’s request a scheduled cleaning during the week between 7am and 6pm; however, housekeepers are available 6 days a week.
Question: Will someone need to stay at home until the housekeeper arrives?
Answer: As every home and client are different, we encourage all clients to request a free estimate. This allows us the opportunity to meet your needs and expectations. This also gives you the opportunity to decide if you would like to remain at home during your scheduled cleaning service date and time.
Question: What does general housekeeping include?
Answer: In order to provide the best housekeeping experience, we prefer to develop a one-on-one relationship with our client. Of course, for larger jobs you may request multiple housekeepers.
Question: How many housekeepers will come to my home?
Answer: In order to provide the best housekeeping experience, we prefer to develop a one-on-one relationship with our client and housekeeper. Of course, for larger jobs you may request multiple housekeepers.
Question: Do you require a cancellation notice?
Answer: We understand some situations are unavoidable. Yes, we would prefer a 48 hr or 2 day cancellation notice. If less than 24 hours’ notice is given, there may be a small fee assessed.
Question: How do I pay?
Answer: We accept MasterCard, Visa, Discover, or American Express. However, if you prefer, cash or check payments are accepted.
Question: What about tipping?
Answer: Tips are not required; however, they are certainly appreciated!
Question: Do you offer gift certificates?
Answer: Yes, we do offer Gift Certificates! Give someone the gift of time by having the Housekeeping Network come to the rescue.
Question: What if I need to speak to someone before my housekeeper arrives?
Answer: Customer Service is very important to us. Our office staff available 5 days a week or email us with your housekeeping needs
Question: How will I know if the housekeeper is right for me?
Answer: Customer Service is very important to us. Our office staff are available 5 days a week or email us with your housekeeping needs.
Question: What are the services you provide?
Answer: Some of the services the professional housekeepers provide:
● House Cleaning
● Window Washing
● Carpet Cleaning
● Upholstery Cleaning
● Maid Service
● Spring Cleaning
● Move-in/Move-out Cleaning
● Vacant Property Cleaning
● Exterior Pressure Washing
● Seasonal “Holiday” Cleaning
● Post Construction Cleaning
● Pre-open House Cleaning
● And more… Just Ask!
Question: Are you bonded and insured?
Answer: Yes, the Housekeeping Network is insured and bonded.